Terms & Conditions

Gardens2you reserves the right to change the Terms and Conditions at any time; this will not affect previous orders you have placed, but will apply to any subsequent orders you may make.

Privacy Policy

Gardens2you is compliant with the Data Protection Act and will not pass your information on to anyone else. We do not send emails or newsletters unless you have given us permission; we know how annoying that can be! All your details are stored on our secure server and all payment details are kept secure, we do not keep paper copies of any payment information.

How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

    This Website Will:
  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.

Functional Cookies

    This Website Will:
  • Track the pages you visit via Google Analytics

Targeting Cookies

    This Website Will:
  • Allow you to share pages with social networks such as Facebook & Twitter
  • Allow you to share pages via 'Add This'

Telephone Ordering and Customer Service

We can be contacted on 01933 278857, the office is open Monday- Friday 9am until 5pm GMT. There is an answer phone for all other times so please leave a message and we will get back to you. Telephone orders can be accepted but we can only send to the registered card holders address.

Dispatch

Once you have placed your order we aim to dispatch the product within 24 hours (Mon-Fri), however we often dispatch the same day if we can. To make it easier we will send you an email to notify you when your order has been dispatched.

Returns, Damages & Faulty Goods

Gardens2you offers a no questions asked 30 day return policy on all goods, except special orders or bespoke items. Simply contact us within 30 days to let us know you are returning the item/items and we will give you a return address. Once we receive the item a refund will be given, this excludes postage costs back to us. If you receive an item and it has been damaged, where possible please sign as damaged and then notify us within 48 hours of delivery. If we do not hear from you within this time we cannot take responsibility for this. We may ask you to provide proof that the item is damaged and on some occasions ask that the item is returned to us. All items are guaranteed for a period of six months, this does not include damage or general wear. Please contact us if you receive a faulty item and we will be happy to help you through the process of returning or exchange or refund.

Copyright

All content included on this site, such as logos, graphics, text, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Gardens2you or its suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of Gardens2you and protected by U.K. and international copyright laws. Gardens2you is a trading name of Urban33 Limited, Limited company in England and Wales. Company Number 6570262. For more information on Urban33 Limited please visit our website www.urban33.co.uk If you have any questions about our Terms and Conditions please do not hesitate to contact us at ask-monty@gardens2you.co.uk or call 01933 278857.